Overview

Designed for learners starting a career in retail, this course provides foundational skills and knowledge to work in retail environments, including shops, supermarkets, and customer service centres.

The course focuses on developing practical skills for engaging with customers, handling products, and supporting daily store operations.

Graduates can work in roles such as retail assistant, customer service officer, or sales support staff. They will have the knowledge and confidence to support daily store operations, provide quality customer service, and contribute positively to the retail workplace.

What You'll Learn

Learners gain skills across the following areas throughout the course:

• Assisting customers and delivering quality service
• Operating point-of-sale systems and handling transactions
• Managing stock and maintaining store presentation standards
• Communication, teamwork, and problem-solving in the workplace
• Following workplace procedures and organisational policies
• Safety and workplace compliance responsibilities

Structure & Teaching

This course uses a blended learning approach combining online self-paced study with hands-on practical experience.

Online Learning: Learners study theory, workplace policies, and customer service principles at their own pace. Interactive modules cover retail operations, sales techniques, and workplace safety.

Practical Experience: Learners gain hands-on experience through simulated retail environments or workplace placements — practising tasks like serving customers, arranging displays, and handling transactions.

Assessments

Assessments include practical demonstrations, role-play exercises, written tasks, and workplace observations.